Need Priority Snipe-IT Support but not Hosting?

We have an incredible community, but sometimes you need a little more. If you want to host Snipe-IT internally, but still benefit from pro support, we've got you covered. Check out our affordable support plans.

Snipe-IT Pro-Support FAQ

Many of our users would prefer to host Snipe-IT internally because of organizational security policies, but still want to know they're supported. We're happy to help, and offer a pro-support plan for self-hosted users. Check the FAQ, or send us an email with any questions!

Q: How much is the pro-support (non-hosted) plan?

You can choose between a monthly subscription of $44.99 or an annual subscription of $449.99.

Q: Why does the pro-support plan cost more than the hosted plan?

It seems counter-intuitive to charge more for (seemingly) doing less, but supporting our software on a system we don't control (and may not even have access to) is profoundly more challenging and time-consuming than supporting our software on a system we know inside and out.

Q: What does the pro-support plan cover?

As a pro-support customer, you'll get personal help with upgrades, as well as priority bugfixes and feature requests from the engineers who built Snipe-IT. If your IT team runs into trouble with your Snipe-IT install, you won't find anymore more qualified to help.

Q: What payment methods are available?

Snipe-IT supports credit card subscriptions only. We do not currently support purchase orders.