We have an incredible community, but sometimes you need a little more. If you want to host Snipe-IT internally, but still benefit from pro support, we've got you covered. Check out our affordable support plans.
Free self-hosted users get great community support via Github and Gitter. Paid hosted customers get even better support from Snipe-IT directly.
If you're running Snipe-IT on your own servers and need help, please read the common issues page to see if your problem has already been addressed.
If it hasn't, provide the information in the getting help section in an Issue on our Github Issues page or ask in the Snipe-IT Gitter chat room. We do not offer email support for free self-hosted users, however our community support on Github is very responsive.
Help is just an email away! Take advantage of priority support by opening a ticket with the helpdesk.
Not a hosted customer? We offer affordable plans to enable you to focus on managing your IT department and let us handle the installation, maintenance and upgrades of your Snipe-IT installation. Plus, we'll help you import your data from existing systems.