Snipe-IT v4.7.5 Released - Read more

Snipe-IT Support

Find the support solution that works for you

Free self-hosted users get great support via Github and Gitter. We have an incredible community, but sometimes you need a little more. Paid hosted customers get even better support directly from Snipe-IT engineers.


We do not offer email support for free self-hosted users, however our community support on Github is very responsive.

Please read the common issues page to see if your problem has already been addressed.

If it hasn't, provide the information in the getting help section in a Github Issue or ask in the Gitter chat.


Email and phone support is only available to hosted or pro support customers.

We offer affordable plans to enable you to focus on managing your IT department and let us handle the installation, maintenance and upgrades of your Snipe-IT installation. Plus, we'll help you import your data from existing systems.

Pro Support

If you're hosting Snipe-IT on your own servers but want the security of knowing you've got support when you need it, we offer affordable pro support plans for a monthly subscription of $44.99 or an annual subscription of $449.99.