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Snipe-IT Support

Find the support solution that works for you

Professional Support

Professional Support is an affordable solution for self-hosted users who want a little extra help with installations and upgrades, or have specific workflows that they need guidance with.

  • Your servers on your network
  • Email / helpdesk support
  • Help with installation and upgrade issues
  • Priority feature requests
  • Access to private Slack
  • Hands-on help with API integrations
  • Security Questionnaires

Enterprise Support

Enterprise Support gets you help with your installation and upgrades, and also a more customized support solution for bespoke API integrations.

  • Your servers on your network
  • Email / helpdesk / phone support
  • We help out with installation and upgrade issues
  • Priority feature requests
  • Access to private Slack
  • Hands-on help with API integrations
  • Security Questionnaires

Free Community Support

Snipe-IT has a robust community of users helping each other out. We provide Github Issues for bug reports and feature requests, Github Discussions to talk through best practices and individual use-cases, and Discord for real-time chat with other Snipe-IT users.

Q: How much are the support (non-hosted) plans?

An annual subscription of Standard Support is $449.99 USD, while we also offer an Enterprise Support plan for $4,999.99/year.

Q: Why do the pro-support plans cost more than the hosted plan?

It seems counter-intuitive to charge more for (seemingly) doing less, but supporting our software on a system we don't control (and may not even have access to) is profoundly more challenging and time-consuming than supporting our software on a system we know inside and out.

Q: What does the Standard Support plan cover?

As a support customer, you'll get personal help with upgrades, as well as priority bugfixes and feature requests from the engineers who built Snipe-IT. If your IT team runs into trouble with your Snipe-IT install, you won't find anyone more qualified to help.

Q: What does the Enterpise Support plan cover?

Help with upgrades and installs, priority feature requests, and one-on-one support for API integrations.

Q: What payment methods are available?

Snipe-IT supports credit/debit card subscriptions only. We do not currently support purchase orders.

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