We at Grokability, Inc. don’t want your personal data. However, any personal information you provide us with will be treated confidentially and securely.
The first thing you should know is that we will never sell your personal information to third parties. Any third parties we share your information with for the purposes of running our business (for example our payment provider, Stripe) have committed to treating your personal information with as much care as we do. They are not permitted to market to you, sell or share your personal data, or contact you in any way outside of the purpose for which we engage them.
Processing of personal data takes place in accordance with the requirements of the applicable data protection legislation. This means that we:
In this privacy statement, we will explain what data we collect and why, and how we use it.
It is important to realize that there are different contexts in which we handle your data - this website itself, our support site, and the hosted platform. We break down what we collect and what third-party vendors we use (with a link to their own privacy policies) in the section below.
What We Collect
The matrix below shows you what data we collect from you when you visit this site and/or sign up for an account, and what vendors we use to manage our relationship with you. None of the vendors we use are permitted to share or sell your personal information.
The matrix below shows you what data we collect from you when you use your hosted instance, and what vendors we use to manage our relationship with you. None of the vendors we use are permitted to share or sell your personal information.
The matrix below shows you what data we collect from you when you use our Helpdesk system, and what vendors we use to manage our relationship with you. None of the vendors we use are permitted to share or sell your personal information.
We do not under any circumstance provide your personal data to other companies or organisations, unless we are forced to do so by law (for example in case of a suspected crime).
Types of Data
Your personal data can be processed by us with the purpose of entering into and executing agreements and for managing the resulting relationships. This might include activities such as signing up for our services, or communicating with us through our helpdesk system.
When you send us a support request email, or if you contact us in any other way, the data you provide us with will be used to answer your question or to process your request. We store your name, email address, and any other information you’ve sent us so that we can respond to your inquiries.
Your bank account number, sort code, credit/debit card details...
Data that identifies you
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version...
Grokability is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target Grokability or Snipe-IT at children, and we do not knowingly collect any personal data from any person under 18 years of age.
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions...
We store usage data provided by your browser. This data can be used to help resolve technical problems, or to generate usage statistics to help us improve our website.
This usage data includes the IP address of your device, a user-agent string that identifies the type of platform and browser you’re using, and the date and time at which you retrieved a page or any other resource.
This data is never shared and always anonymized before processing.
Changes to this privacy statement
We reserve the right to modify this privacy statement. Changes will be published on our website.
Inspection and Modification of Your Data
3960 West Point Loma Blvd, Suite H69
San Diego, California 92110
Last modified: May 31, 2018
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