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Privacy Policy

Here's how we protect your data and respect your privacy.

Privacy Overview

We at Grokability, Inc. don’t want your personal data. However, any personal information you provide us with will be treated confidentially and securely.

The first thing you should know is that we will never sell your personal information to third parties. Any third parties we share your information with for the purposes of running our business (for example our payment provider, Stripe) have committed to treating your personal information with as much care as we do. They are not permitted to market to you, sell or share your personal data, or contact you in any way outside of the purpose for which we engage them.

Processing of personal data takes place in accordance with the requirements of the applicable data protection legislation. This means that we:

  • clearly specify our purposes before we process personal data (that’s what this privacy statement is for)
  • limit our collection of personal data to the minimum needed for legitimate purposes only
  • first ask for explicit permission to process your personal data in cases where your permission is required
  • take appropriate security measures to protect your personal data, and
  • respect your right to inspect, correct, or delete your personal data held by us

In this privacy statement, we will explain what data we collect and why, and how we use it.

It is important to realize that there are different contexts in which we handle your data - this website itself, our support site, and the hosted platform. We break down what we collect and what third-party vendors we use (with a link to their own privacy policies) in the section below.

What We Collect

The matrix below shows you what data we collect from you when you visit this site and/or sign up for an account, and what vendors we use to manage our relationship with you. None of the vendors we use are permitted to share or sell your personal information.

Who What Why When
Anon?
Us (Grokability, Inc.) Name, Company Name, Email, Password To allow you to login and manage your account When you sign up for our services.
Stripe, Inc. Name, Company Name, Credit Card Informaion To process recurring payments on your behalf When you sign up for our services, and when subscription payments are processed. We do not store credit card data on our servers.
Stunning Name, Email Address To email invoices, send upcoming charge reminders, and notify you of late payments When you sign up for an account.
Mailchimp Name, Email Address Email list for users to be notified about product updates. When you sign-up and opt-in to receive updates.
Freshdesk Name, Email, Additional Information You Provide About Your Support Issue To allow existing or prospective customers to chat with technical support and/or open tickets from their hosted Snipe-IT UI. When you inititate a chat/ticket using the chat module
Baremetrics Name, Company Name, Email Address To analyze subscription trends over time and allow us to manage your subscription. When you sign up for an account.
Google Analytics Aggregate pageviews, time spent per page. To optimize site performance and search engine results. When you access the site.
CrazyEgg Aggregate pageviews, time spent per page, clickpaths To optimize UX and to analyze A/B tests for marketing puposes. When you access the site.
Rollbar Error logging To catch anonymized javascript or server-based errors. When an error occurs while you’re using our site (which hopefully doesn't happen that often!)

The matrix below shows you what data we collect from you when you use your hosted instance, and what vendors we use to manage our relationship with you. None of the vendors we use are permitted to share or sell your personal information.

Who What Why When
Anon?
Us (Grokability, Inc.) Name, Company Name, Email, Password To allow you to login and manage your account When you sign up for our services.
Freshdesk Name, Email, Additional Information You Provide About Your Support Issue To allow your administrators to chat with technical support and/or open tickets from their hosted Snipe-IT UI. When you initiate a chat/ticket using the chat module
Rollbar Error logging To catch anonymized javascript or server-based errors. When an error occurs while you’re using your hosted instance (which hopefully doesn't happen that often!)

The matrix below shows you what data we collect from you when you use our Helpdesk system, and what vendors we use to manage our relationship with you. None of the vendors we use are permitted to share or sell your personal information.

Who What Why When
Anon?
Freshdesk Name, Email, Additional Information You Provide About Your Support Issue To allow existing or prospective customers to communicate with technical support and/or open tickets from their hosted Snipe-IT UI. We retain ticket history for customers to provide additional context over time. When you inititate a chat/ticket using the chat module
Google Analytics Aggregate pageviews, time spent per page. To optimize site performance and search engine results. When you access the helpdesk.

Our websites use cookies to better customize user's experience and protect access for other authorized users, for example to login and download invoices, manage your assets in your hosted environment, or check on ticket status in the Helpdesk.

We do not under any circumstance provide your personal data to other companies or organisations, unless we are forced to do so by law (for example in case of a suspected crime).

Types of Data

Your personal data can be processed by us with the purpose of entering into and executing agreements and for managing the resulting relationships. This might include activities such as signing up for our services, or communicating with us through our helpdesk system.

Helpdesk Communication

When you send us a support request email, or if you contact us in any other way, the data you provide us with will be used to answer your question or to process your request. We store your name, email address, and any other information you’ve sent us so that we can respond to your inquiries.

Financial information

Your bank account number, sort code, credit/debit card details...

Data that identifies you

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version...

Grokability is a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target Grokability or Snipe-IT at children, and we do not knowingly collect any personal data from any person under 18 years of age.

Sensitive Data

We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.

Usage Statistics

Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions...

We store usage data provided by your browser. This data can be used to help resolve technical problems, or to generate usage statistics to help us improve our website.

This usage data includes the IP address of your device, a user-agent string that identifies the type of platform and browser you’re using, and the date and time at which you retrieved a page or any other resource.

This data is never shared and always anonymized before processing.

Changes to this privacy statement

We reserve the right to modify this privacy statement. Changes will be published on our website.

Inspection and Modification of Your Data

You can always contact us if you have any questions regarding our privacy policy or if you wish to review, modify, or delete your personal data.

Email: support@snipeitapp.com
Telephone Number: 1-844-4-SNIPE-IT (844-476-4734)

Mailing Address:
Grokability, Inc
3960 West Point Loma Blvd, Suite H69
San Diego, California 92110

Last modified: May 31, 2018

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